The Playground Project Melbourne

More Information - ticketing

• Where can I book tickets?

Tickets are available via Council’s Incinerator Gallery website (playgroundproject.com.au). Humanitix are the official ticketing partner for this event. Do not purchase tickets via ticketing resellers as these cannot be verified by the venue.

• What time do I need to arrive? What happens if I’m running late to my session?

Please arrive five to 10 minutes before your allocated time slot. If you arrive late, box office staff will do their best to accommodate your booking. Please note changing your session time on the day is subject to availability.

• Do I need to pre-book a place, or do you accept walk-ins?

We recommend booking ahead, to ensure you don't miss out on your preferred time slot. If there is availability on the day, tickets are available to purchase on-site for the next available time slot.  

• I have an allocated slot, can I come to my session another time?

Being a heritage building, there are weight limits determined by our engineers that specify a maximum number of people in the space at any given time. For this reason, we will only be able to move your session if there is capacity. Call the gallery on 9243 1750 for further information.

• Why is there a ratio of one adult per three children

The Playground Project requires a supervised level of play to ensure the safety and comfort for staff and all patrons, as well as to preserve the artwork. Therefore, a maximum of three children can attend per adult. If there are more than three children in your group, please ensure there are two adults in attendance.

• Do children under 12 months need a ticket?

All children require a ticket, including babies under 12 months. This is to ensure the safety of all patrons within the space due to weight limitations in the venue. Up to three children are free with one adult ticket.

• Can I change my session time after I’ve booked?

Subject to availability, change of date and/or time are permitted up to 72 hours before the booking. You can change the date and/or time of your booking by contacting the gallery on 9243 1750 or sending an email to playgroundproject@mvcc.vic.gov.auChanges within 72 hours of booking time are not permitted and in the event of no-show a refund will not be provided. If you have booked using a discount code there may be an additional cost payable for the rescheduled session.

• If one or more people in my group can’t attend, what can I do?

If a member of a group is not able to participate in a booked session, unfortunately we are not able to issue refunds. If more than 72 hours’ notice is provided we can rebook your whole groups session to another time/date subject to availability. Please keep in mind if an adult in your group is unable to attend your session the ratio of one adult per three children is required. If you have booked using a discount code there may be an additional cost payable for the rescheduled session.

• Can I add more tickets to my booking?

Subject to availability, you can book additional tickets via the booking link (playgroundproject.com.au)

• I booked too many tickets, can I get a refund?

We may issue refunds for bookings made in advance and if we are notified of the error straight away, subject to approval from management. If we are notified 72 hours or less prior to the booking time, unfortunately a refund cannot be issued. Please note booking fees of 5% are not refundable. If you have booked using a discount code, your refund will reflect the price you paid for your tickets.

• Can I see the terms and conditions of my ticket:

Please see our terms and conditions

• I’ve not received my tickets – what do I do?

Please check your Junk Mail and Blocked emails section of your emails. If you still are unable to find them, please call the gallery on 9243 1750 or send an email to playgroundproject@mvcc.vic.gov.au

• How much do tickets cost?

Children aged 12 and under are  FREE with one adult ticket (maximum three children per adult)

Adults - $25

Concession - $15

Moonee Valley Residents - $10

Youth (13-17) - $15

Moonee Valley Residents Youth (13-17) - $10

More Information - attendance

• Why is this a paid event?

Ticketing fees for this event will go directly to cover operational costs for the exhibition including artist and workshop expenses, daily cleaning and sanitisation of the artworks and the hiring of extra invigilation. This is a community event which is not intended to generate profit for Council.

• What age group is this event suitable for?

This event is suitable for all ages. Climbing and entering the Lozziwurm, the Brutalist Playground and the Ringtails Playground are reserved for children under 12 years of age. All other areas of the exhibition are accessible and safe for all ages under parental supervision.

• How much time do I have in the exhibition?

Each session will be for one hour, where participants can access all exhibition spaces. We anticipate this will be plenty of time to explore the exhibit. There will also be an outdoor playground as part of this exhibit, with no time limits attached.

• Do kids need supervision?

All children ages 12 and under must be supervised by an adult. Behaviour expectations for visitors are clearly signed around the venue. If you have any questions, we invite you to speak with one of our staff members on site. All children have the right to feel safe at Moonee Valley City Council venues. For more information Child Safety at Moonee Valley City Council

• How do I get there?

The Incinerator Gallery is located at 180 Holmes Road, Aberfeldie. Parking is available at the venue, we also encourage you to utilise nearby public transport via the 82 or 57 tram, exiting at the Maribyrnong Park/Maribyrnong Road stop with a 10-minute walk to the venue. You can also take bus 468 alighting at
Holmes Road/Waverley Street with a three-minute walk to the venue entrance.

• Is there parking available?

Limited 2-hour parking is available at the venue, as well as long stay parking opposite the gallery at the Essendon Rowing Club. Street parking is also available along The Blvd.

• What are the Gallery opening hours?

Incinerator Gallery will be open Wednesday to Sunday 11am to 4pm during The Playground Project exhibition.

• Can I bring my pram/wheelchair/mobility device inside?

The Incinerator Gallery is an accessible venue and all prams, wheelchairs and other mobility devices can be used throughout all spaces in the gallery. If you have additional accessibility questions or needs, please contact our box office staff on 9243 1750 or send an email to playgroundproject@mvcc.vic.gov.au for assistance prior to your visit.

• Can I bring my guide dog?

The Incinerator Gallery is an inclusive venue and welcomes all visitors with support animals to attend. If you have additional accessibility questions or needs, please contact our box office staff on 9243 1750 or send an email to playgroundproject@mvcc.vic.gov.au for assistance prior to your visit.